Check in time is 3 PM and check out time is 12 PM
You can smoke in designated outdoor areas on the property. Smoking is not allowed in the building, rooms, bathrooms, or hallways
Wi-fi access is complimentary and accessible in the rooms and common areas
Pets are welcome at Custom Hotel. If you are traveling with a furry friend, there is a $35 fee per night (per pet), for pets up to 40lbs. 10% of this fee is donated to Bestfriends.org to help support homeless pets.
No charge for emotional or support animals.
Yes. We have a variety of cardio equipment, weight machines and dumbells. Open 24 hours
We offer room service from 5:00pm – 10:00pm from our Deck 33 restaurant.
Yes and our computers have print capabilities. Boarding pass printing is complimentary
Yes, a spacious heated pool with an expansive pool deck and cabanas
No, we do not feature a spa in the Hotel, but can assist you in making arrangements for a spa service nearby
Yes. We have a full restaurant/bar overlooking the pool deck and a cafe in the lobby that serves buffet breakfast every morning.
Breakfast is served from 6:30 AM – 11 AM daily.
The restaurant is open from 5 PM to 10 PM daily.
The bar is open from 5 PM to 11 PM daily.
We offer a complimentary shuttle to and from the airport daily from 6 AM – 2 AM. The shuttle runs every 45 mins. We are only 1-mile away from LAX if you feel like jumping in a cab or Uber.
We offer valet parking at $35+ tax overnight. There is no-self parking available at the Hotel, but there is street parking available nearby.
Yes. Some rooms will allow a roll away. $25 per night. All rooms will accomodate a crib, no charge
Best solution is to contact the vendor you made the reservation with
Our cancellation and deposit policy varies by rate. Reservations booked at the best available rate have a 24-hour cancellation policy
We do require a presentation of a valid government issued identification at the time of check-in
Yes, we take debit cards at check-in
We do not have connecting rooms. We will do our very best to accommodate nearby rooms with advance notice.
Yes. An early departure fee of up to one nights room and tax may be applied if you check out before your scheduled departure date
Feel free to contact accounting at (310) 645-0400. We’ll be happy to help you
All major forms of credit and debit cards are accepted
Yes, we do have ADA Accessible rooms.
Our goal is to provide hospitality to all people who travel to Los Angeles. This means everyone. Our mission is to make it as easy as possible for all people including those with hearing, vision, or any other disability to learn about our property and reserve their stay with us. For more information on the accessible features you can visit our room, property and web ADA page here.
If you have difficulty learning about or booking our hotel, we invite you to contact us via telephone or email and our dedicated staff will gladly assist you.