What is check-in check-out time?

Check in time is 3 PM and check out time is 12 PM

Is smoking allowed on property? In the rooms?

You can smoke in designated outdoor areas on the property. Smoking is not allowed in the building, rooms, bathrooms, or hallways

How much do you charge for wireless internet?

Wi-fi access is complimentary and accessible in the rooms and common areas

Can I Bring My Pet to the Hotel?

We love your furry friends and they are definitely welcome at Custom Hotel.

Our pet fee is $35 per night, per pet. Up to 2 pets, not to exceed 70 lbs per pet.

No charge for support animals. Emotional Support Dogs are not recognized by the ADA as Service Animals.

Plus with every pet stay, Custom will help a pet in need. 10% of your pet fee gets donated to the Best Friends Animal Society.

To learn more check out our pet page.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Yes. We have a variety of cardio equipment, weight machines and dumbells. Open 24 hours

Do you offer room service? what are the hours?

We offer room service from 5:00pm – 10:00pm from our Deck 33 restaurant.

Do you have a business center?

Yes and our computers have print capabilities. Boarding pass printing is complimentary

Do you have a pool?

Yes, a spacious heated pool with an expansive pool deck and cabanas

Do you have a Spa?

No, we do not feature a spa in the Hotel, but can assist you in making arrangements for a spa service nearby

Do you have a restaurant? What are the hours?

Yes. We have a full restaurant/bar overlooking the pool deck and a cafe in the lobby that serves buffet breakfast every morning.

Breakfast is served from 6:30 AM – 11 AM daily.
The restaurant is open from 5 PM to 10 PM daily.
The bar is open from 5 PM to 11 PM daily.

How do I get to the hotel?

We offer a complimentary shuttle to and from the airport daily from 6 AM  – 2 AM. The shuttle runs every 45 mins. We are only 1-mile away from LAX if you feel like jumping in  a cab or Uber.

Do you have onsite parking? How much is parking? is it included in my room rate?

We offer valet parking at $35+ tax overnight. There is no-self parking available at the Hotel, but there is street parking available nearby.

Will your rooms allow for roll away beds/cribs/playards? is there a charge?

Yes. Some rooms will allow a roll away. $25 per night. All rooms will accomodate a crib, no charge

I booked my room on a website other than and i need to make change to my reservation. How do i do this?

Best solution is to contact the vendor you made the reservation with

I booked on a website other than Is there an additional charge?


What is your cancellation policy?

Our cancellation and deposit policy varies by rate. Reservations booked at the best available rate have a 48-hour cancellation policy

Is my ID/passport required at check in?

We do require a presentation of a valid government issued identification at the time of check-in

Can I check in with my debit card?

Yes, we take debit cards at check-in

Do you have connecting rooms?

We do not have connecting rooms. We will do our very best to accommodate nearby rooms with advance notice.

Do you have an early departure fee?

Yes. An early departure fee of up to one nights room and tax may be applied if you check out before your scheduled departure date

If I have questions on my bill, who do I call?

Feel free to contact accounting at (310) 645-0400. We’ll be happy to help you

What forms of payment are accepted to pay for my room?

All major forms of credit and debit cards are accepted

Do You Have ADA Accessible Rooms?

Yes, we do have ADA Accessible rooms.

Our goal is to provide hospitality to all people who travel to Los Angeles. This means everyone. Our mission is to make it as easy as possible for all people including those with hearing, vision, or any other disability to learn about our property and reserve their stay with us. For more information on the accessible features you can visit our room, property and web ADA page here.

If you are vision-impaired or have some other impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to using this website, please contact us at the telephone and / or email listed below

Phone: 310-645-0400
Address: 8639 Lincoln Blvd, Los Angeles, CA 90045

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