For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by April 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences. You can modify your existing reservation in the booking engine (below the calendar, bottom right – select “Modify/Cancel Reservation”) or by contacting our teams on property as follows:
Regardless of rate plan or policy are now fully changeable or cancellable and refundable with no penalty as long as 1) the change or cancellation is made up to 24 hours prior to arrival and 2) the cancellation is made prior to April 30th, 2020.
Third Party Reservations:
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
Please note on the cancellation policies listed above:
Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, $50/day will be authorized on your credit card.
Check in time is after 3:00 pm and check out time is 12:00 pm. Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate you (based on availability) – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check out fees may apply. If you check out or leave before your scheduled departure date, there is a fee of one night’s stay plus tax.
Room rates are subject to the following nightly fees:
CA room tax of 15.695% per night.
3% CA mandate employee health insurance surcharge.
We love your furry friends and they are definitely welcome at Custom Hotel. Plus with every pet stay, Custom will help a pet in need. 10% of your pet fee gets donated to the Best Friends Animal Society.
Please note our pet fee/policy includes:
To learn more check out our pet page.
Custom is a non-smoking hotel. Therefore, smoking is not allowed in any public area, food and beverage outlet or guest rooms. A smoking cleaning fee of $400 will be assessed in the event smoking does occur in the guest rooms.
Valet parking is available:
Overnight parking – $35/night
Complimentary cribs can be provided by request.
Rollaways are available for $25/night (maximum 1 per King/Queen room).
We offer two bedroom studio suites that are connecting. These studios can connect a King to a King or a King to a Double Double.
We do offer ADA compliant rooms. To learn more please view our ADA page.
We offer room service from our on-site restaurant Deck 33 from 5:00 pm – 10:00 pm.
We have a business center and our computers have print capabilities. We also offer various executive services including: