RESERVE

Hotel Policy

Cancellation Policy

Pay Now Rates: Non-refundable, fully pre-paid, even with 24 hours or more cancellation notice.

Pay Later Rates: Must cancel by 3pm, 48 hours prior to arrival to avoid a penalty of one night’s room and tax.

Guaranteed Reservation

Reservations must be guaranteed by a major credit card when you book. Blackout dates are subject to their own rules. For security purposes, please provide a valid government or state-issued photo ID at check-in. To cover incidentals, $50/day will be authorized on your credit card.

Early Arrival / Late Departure / Early Departure

Check in time is after 3:00 pm and check out time is 12:00 pm. Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate you (based on availability) – just let us know in advance. If we can’t, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check out fees may apply. If you check out or leave before your scheduled departure date, there is a fee of one night’s stay plus tax.

Taxes & Fees

Room rates are subject to the following nightly fees:

CA room tax of 15.695% per night.

3% CA mandate employee health insurance surcharge.

 

Pet Policy

We love your furry friends and they are definitely welcome at Custom Hotel. Plus with every pet stay, Custom will help a pet in need. 10% of your pet fee gets donated to the Best Friends Animal Society.

Please note our pet fee/policy includes:

  • $35 supplementary room charge per night (per pet)
  • 2 pets max
  • Max weight of 35 lb per pet
  • Sorry, no cats
  • Additional fees may apply for deep cleaning or damages that occur

To learn more check out our pet page.

Smoking Policy

Custom is a non-smoking hotel. Therefore, smoking is not allowed in any public area, food and beverage outlet or guest rooms. A smoking cleaning fee of $400 will be assessed in the event smoking does occur in the guest rooms.

Parking Policy

Valet parking is available:
Overnight parking – $35/night

Special Room Options

Cribs & Rollaways

Complimentary cribs can be provided by request.

Rollaways are available for $25/night (maximum 1 per King/Queen room).

Connecting Rooms

We offer two bedroom studio suites that are connecting. These studios can connect a King to a King or a King to a Double Double.

ADA Rooms

We do offer ADA compliant rooms. To learn more please view our ADA page.

Other

Room Service

We offer room service from our on-site restaurant Deck 33 from 5:00 pm – 10:00 pm.

Business Services

We have a business center and our computers have print capabilities. We also offer various executive services including:

  • Complimentary printing for boarding passes
  • Executive Boardroom, Meeting Room and Private Event Space
  • Video Conferencing
  • State-of-the-art audio/visual equipment
  • 24-hour multi-lingual staff available
Transporation

We offer a complimentary shuttle to and from LAX:

  • The shuttle operates from 5 AM – 2 AM and departs every 45 minutes from the hotel.
  • Upon arrival at LAX please call 310-645-0400 for pick up.
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